The beginning of a revolution



The tours and activities space is one of the most vibrant sectors of the travel industry, yet one of the least disrupted. Only a few years ago it was still operating on old school techniques, not keeping up with the pace of change and the technologies enabling other areas of the industry, such as hotels, airlines and car hire, to drive increased revenue. That was until Livn.

Livn was created to bridge the gap between distributors and suppliers and empower the tours and activities space. It was a simple concept that required an extremely complex solution to allow a much better and much closer relationship between distributors and suppliers of tours and activities by creating a technology solution that joined them together effortlessly.

Based in Surry Hills, Sydney’s new innovation hub, Livn has grown rapidly since its inception. The idea excited investors, attracted top technology talent and convinced senior travel executives to join the charge.

Today, Livn’s supplier network expands across seven continents housing the largest aggregated real-time network of tours and activities content in the travel industry. The company continues to expand rapidly.

Livn at a glance

  • ico-dualsolution
  • ico-notouchbooking
  • Global network

    We provide the most comprehensive range of tours and activity content from across the world. Over 30,000 + products and counting.

  • Dual solution

    Your distribution requirements rule. You can manage your own rates and commercials with your suppliers (Livn Direct Connect API) or use our Livn Experience Marketplace rates to transact immediately upon integration.

  • Dynamic support

    Technical and product support is on-hand and available when you need it most.

  • No-touch booking

    We deliver a no-touch booking process, completely automated from availability and rate search to booking and confirmation.

  • End-to-end content

    Never search for content again. We offer complete end-to-end product content including product information, T&Cs and comprehensive image libraries.

  • Detailed reporting

    Transactions, trends, revenue and yield are revealed in detail with our reporting features.

Story

  • November 2010

    Livn begins with the goal of enabling the tours and activities space

  • January 2012

    Livn’s new API technology facilitates its first booking. It marks the start of real-time booking capability between travel trade and the tours and activities market

  • May 2013

    Enhanced API technology is launched with new connectivity and distribution opportunities. 5,000 products are now bookable through Livn

  • July 2014

    Livn goes global, integrating products from around the world into its technology solution

  • April 2015

    Momentum increases with 7,500 products now bookable through Livn and more opportunities on the horizon

  • October 2015

    The quick growth provides opportunity for capital raising and further expansion, both of which are successful

  • May 2016

    A rapid increase in interest leads to the 15,000 bookable product milestone being reached ahead of schedule

  • July 2016

    Livn begins to develop extranet services with its clients

  • November 2016

    Continued growth and expansion leads to additional investment funding being secured

  • December 2016

    In just over half a year, Livn doubles its product offering, reaching 30,000 bookable products and showcasing further rapid expansion

  • February 2017

    Content comes under the microscope with Livn adding a content editing tool for partners to further improve the quality of how their products are being presented to the world

Team

  1. Mark Rizzuto
  2. Steve Martinez
  3. Andreas Klein
  4. Hans Jagla
  5. Gary Gelenter
  6. Jacquline Mangalino

Chief Executive Officer

Mark Rizzuto is one of the most experienced leaders in the travel industry. Hand-picked from the tight grip of major airline Virgin Australia, Mark brings a level of industry expertise that few CEOs of disruptors can boast.

Most recently, Mark was General Manager, Distribution & E-Commerce, for Virgin Australia, holding the global responsibility for all digital platforms and customer engagement across multiple sales channels, driving almost AU$2b in annual online revenue.  

Mark is to the technology sector of the travel industry what Usain Bolt is to sprinting. He has spent his career in a variety roles in Australasia, delivering multi-channel distribution, ecommerce, technical, and strategic consulting services to some of the region’s largest retail chains, OTA’s, airlines and GDS companies.  
  
Taking the reins at Livn late 2016, Mark has already been refining and tuning the Livn business to serve its clients better, ensuring it stays focused on improving its client’s profitability.

Co-founder

Steve Martinez is one of the best placed travel experts to create a technology solution for the tours and activities space. He’s not just worked in it, he’s lived it for decades. It was this experience that motivated him to create Livn in 2012 and plug a massive gap in the market.

Since Livn came into being, Steve has guided it from success to success. Today, Livn is the largest real-time aggregator of tours and activities with over 30,000 integrated bookable offerings. The company has over 15 travel and technology experts building more features and refining the product every day.

When Livn was a mere unreadable electrical pulse dashing around Steve’s brain, he worked at the coalface of the tours and activities space as a senior member of one of Australia’s premier activity providers, Raging Thunder Adventures. There he was directly responsible for customer retention and acquisition, executive networking and high level contract negotiation.

Steve brings to Livn more than just experience. His reputation in the industry for honesty and fun is matched with a serious passion for travel and a great industry network.

Lead Software Engineer

With over 10 years’ experience specifically working in the technology sector of the travel industry, there is not much Andreas hasn’t seen, developed or worked on. From tour operators to accommodation providers, he’s done it. Now he’s in control of Livn’s software development, seeing it grow from a single line of code to what it is today.



Since cutting his programming teeth during the 8-bit era of the ’80s, Andreas has never voluntarily stepped away from a computer keyboard for more than a few weeks at a time, and it pains him to do it. He’s travel obsessed, a proud geek, early adopter of all things tech, a self-confessed non-reader of manuals, and frequent warranty voider. Luckily for him, Livn’s system has never broken and doesn’t come with a warranty.



Andreas is an analytical thinker, an immense benefit to Livn. He breaks down issues completely to create new and unique results that benefit our clients in ways the industry has not yet seen.

Chief Technology Officer

Hans has over 30 years’ experience in software development across multiple sectors including academia, hospitality, recruitment, and FMCG. But his true passion has always been the travel industry. Hans’ track record includes successful application development projects for a premium hotel group, large travel agency chains and small-to-medium tour and accommodation suppliers.

At Livn, Hans uses his in-depth knowledge and skills to develop software applications that drive process efficiency and innovation for travel companies, keeping Livn at the forefront of technological improvement.

He also brings substantial entrepreneurial expertise to Livn, after building his own software development business and making a multitude of strategic investments in small to medium travel companies.

Hans is a big believer in the power of ever-growing, instantly available data and wants nothing more than to harness this power for the travel industry through Livn.

General Manager, Business Solutions

A digital native since digital came to being, Gary has worked in and around the travel industry for more than 35 years, the last 15 particularly with e-commerce solutions. His experience ranges from working with some of the most iconic travel brands to the most dynamic startups.

Gary has worked at brands including Hotelclub, Travelport and Bank of America. He has also spent time working with brands across the spectrum of OTA’s, retail and wholesale travel agencies, and TMC’s. Not only is Gary a member of CPA Australia, he acts as the honorary auditor for the Sydney and Australian chapters of Skål, the world’s largest travel and tourism network.


Gary’s life revolves around innovation, automation and improvement. And golf. Gary loves golf and hopes to innovate and improve his game except that Livn keeps getting in the way of that.

Head of Product

Jacquline has established herself in the travel and hospitality industry as a seasoned professional with more than 10 years’ experience. As Head of Product she is responsible for maintaining relationships among the hundreds of operators, suppliers and distributors on the Livn platform.

Prior to Livn, Jacquline held management roles for Accor Hotels and Student Flights Australia. Within her first year at Livn she was voted Rookie of the Year at the Backpackers Association Australia Awards. Her high performance has made her a marked executive in the travel industry, but it’s Livn’s dynamic products and supportive team that have kept her in the family for the last three years.

Jacquline has played a critical role in Livn’s understanding of the demand the industry has for a better way of working with the tours and activity space. With that knowledge, the company can organise the supply in an effective manner through Livn’s exclusive distribution channels.


Testimonials

  • Since integrating our Adventures Tours content into Livn GDS, we have been able to grow our sales without increasing costs due to the lower requirements on our customer support centre, through our real-time integration.

    David Thomson
    Adventure Tours Australia

  • The introduction of Livn to our stores has allowed us to effectively grow the region through lowering our booking and ticketing times through its realtime capabilities.

    Sean Martin
    Student Flights Australia

We'd love to hear from you

Contact Us





Activation process

  • Step 1
    Fill in and send the form.

  • Step 2
    You will get a call or email from one of our activiation representatives, who will guide you through the integration process.

  • Step 3
    An integration package will be presented to you outlining the terms and conditions of integration.

  • Step 4
    Upon acceptance of our terms and conditions you will then be issued a integration questionaire to help us give you a estimated integration timeline.

  • Step 5
    Once the timeline is approved, the live integration process will begin and upon completition your connection will be deployed to our travel network.

Note
Integration timelines are not definite and may change subject to the complexity of the integration. We are a use pay system where charges do not begin until a booking is made.

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Contact Join the largest real-time network of tours and activity suppliers

Level 4, Suite 402
410 Elizabeth St
Surry Hills, Sydney 2010
Australia
+61 (0) 292 644 411

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